SHIPPING INFO
All the products will be sent out by the USPS or UPS every Monday to Thursday.
The doll in stock will be packaged and sent out within 7 days and you will get the tracking number by email.
The pre-orders need to wait several months, including the production and shipping time(The companies are located in China). Once the dolls arrive at my place we will ship the order and email you the tracking number.
Shipping time is the thing we can not control. So if there is a delay in your delivery, we are not responsible for it. It can not be a reason for a refund.
For International address:
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We ship dolls internationally. You can check the shipping fee by choosing your country and entering your zip code on the checkout page. If you need other shipping carriers such as DHL or UPS, please contact us to get the estimated cost.
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You are responsible for the shipping fee. Your country's customs might ask you to pay the customs tax when your dolls arrive in your country and you are also responsible for it. Shipping and Customs Tax are different in different countries.
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If your package fails to deliver for any reason, the shipping cost is always nonrefundable.
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If your package fails to deliver for any reason and you don't want the order anymore, we will refund the amount of the item's price. (**It only can be applied on USPS Priority International Mail.)
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If your package is returned to us for any reason of failed delivery, you will need to pay the shipping if we ship it again.
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For all the orders that use USPS First-Class International Mail, if the order fails to deliver, there will not be any refund or credits because it doesn't offer the insurance service.
SHIPPING TIME
The orders within the USA:
The package normally takes about 5-7 business days to arrive and if your package is not delivered in two weeks, please contact us. After we ship the orders for 3 weeks, they will be completed. All the refund requests are unacceptable.
The International orders:
The packages normally take about 15 business days to arrive and if your package is not delivered in a month, please contact us. After we ship the orders for 4 weeks, they will be completed. All the refund requests are unacceptable.
PAYMENT INFO
Layaway:
The full payment could be separated into 3-6 monthly payments. All the payments aren't refundable and your doll will be shipped only after you finish all the payments.
You can cancel the layaway program anytime when it is activated, but all the previous payments are nonrefundable.
The In stock:
Dolls in stock don't accept deposits or layaway. Thanks for your understanding.
PARTS EXCHANGE
If your dolls have any problem when you receive them. Please contact us within 3 days. I will submit the problem to the company to check if the part can be exchanged.
Notice: The seamline, color difference, and minus uneven surface are not flaws.
Also, if any parts of your dolls are damaged while playing with them. You can contact us and we will help you order a new one but it will charge you for the parts.
ORDER CANCELATION
The order can be canceled within 24-48 hours before we submit your orders to the companies. Once we submit the order, it is impossible to cancel and get a full refund. If you insist on canceling them, you will get the credit which is equal to the item's price.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments